Frequently Asked Questions

What is specialty coffee?

Specialty coffee is the term commonly used to refer to “gourmet” or “premium” coffee. Coffee which scores 80 points or above on a 100-point scale is graded “specialty.” Specialty coffees are grown in special and ideal climates, and are distinctive because of their full cup taste and little to no defects. The unique flavors and tastes are a result of the special characteristics and composition of the soils in which they are produced.

Return Policy

Coffee is a perishable food item so we do not accept any returns. If you do have any issues with your beans please do not hesitate to contact us and we will do our best to make sure you are satisfied.

How much should I order?

Solid Coffee is currently not a massive operation so we take pride in taking care of each order. This means that we roast your coffee as soon as you place an order to ensure that your coffee is as fresh as possible. While we would love to ship you massive amounts of coffee for you to stockpile in your bomb shelter and use at your conveniences the problem with that is our roasting guru suggests the coffee be enjoyed within 14 days after the roast date. So please just order enough to last you for a couple of weeks so your experience with Solid Coffee is an enjoyable one. We also offer subscription plans!

How should I store my coffee?

Keep coffee beans away from light, heat, and moisture. So please store your precious beans in an air tight glass or ceramic container and keep them in a dark but convenient place. We do not recommend freezing your beans! Keep out of direct sunlight.

Why do your bags sometimes look like they are full of air?

The short answer is… Because they are. The long answer is… Freshly roasted coffee releases a delicious smelling gas for several days after roasting. As this gas releases it is expands the bag and this creates pressure. There is a one way valve on our bags that let these gases escape without letting air in. The coffee most people drink from large commercial brands is vacuum packed and often sits in warehouses for longer periods before they even make it to the shelves at the store. So grab the bag when it arrives on your doorstep, squeeze it, and enjoy the freshly roasted aroma.

Is your coffee organic?

Yes & No. Our coffee is not officially "certified organic." But all the farms we source from use organic farming methods.

We have friends who own organic farms. And we have had many conversations around this question “What is organic?” Each Country has different regulations on what constitutes “Certified Organic” because unfortunately, there is no global standard. Some Countries of origin have little or no regulation.

For example, some coffee plants may be “Certified Organic” but that just means the crop has not been sprayed with chemicals for the past five years. But the soil the plant is growing in is likely to contain chemical residue.

Ethiopia is the 7th largest coffee-producing nation. Coffee in Ethiopia has always been grown with traditional methods without the aid of chemical fertilizers. So we find it interesting that almost all of the coffee exported from Ethiopia is not certified as organic.

So because of the costly fees, unclear standards, and the reasons above, we believe that certification is less important than how the coffee is actually grown in each country of origin and on each estate.

Still have questions?

Feel free to contact us here.